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SELF SERVICE ORDER MANAGEMENT

Technology Stack

Services

UI/UX Designing

Web Development

Support and Maintenance

Industry

E-commerce

About the Project

A Furniture selling platform which designs and sells ready-to-assemble furniture, kitchen appliances, decoration, home accessories, and various other goods and home services.

Goal

The aim of this application is to support the post-purchase customer journey with Purchase History, Purchase Details Page and Self-service Actions, so our customers are empowered to see and act on their order without Co-worker assistance.

The Problem

A post purchase journey of a self service platform deals with lot of customer journey and satisfaction. Taking the order then tracking it manually via calls becomes little bit cumbersome and creates problem for customers.

Customers were not able to repeat orders from the cart as there was no options for purchase history.

Few features like order tracking, rescheduling or cancelling were not available in few countries which deprived many of the customers to avail full services.

Users were deprived of the features of generating invoice, adding spare parts and assembly.

The Solution

We needed a common solution which can focus on all the features to be developed and can solve user problems living oversees.

We worked on post purchase customer journey with Purchase History, Purchase Details Page and Self-service Actions, so our customers are empowered to see and act on their order without Co-worker assistance.

FLAGGA service was implemented that lets you change the behavior and appearance of your application without requiring new updates or deploys. It has a UI that allows any type of user to modify the configuration ruling an application.

FLAGGA has main functionality to enable or disable features based on different needs globally which ultimately helped to settle problem of currency display, date format, language and other features like-